Telehealth

What is a Telehealth Consultation?

Booking Information Telehealth appointments allow you to speak with your GP by phone or video without needing to attend the practice in person.

When booking a Telehealth appointment online, you will be asked to confirm your consent before completing your booking. By providing your consent, you acknowledge and agree that:

Your appointment will be conducted via Telehealth (telephone or video consultation).

Telehealth consultations have some limitations compared with face-to-face consultations, and your GP may recommend an in-person appointment if required.

Our practice provides bulk-billed Telehealth consultations for eligible patients in accordance with Medicare requirements.

Your Medicare details will be used to process the consultation and claim the Medicare rebate on your behalf.

Your consent (AOB – Acknowledgement of Billing) confirms that you understand the Telehealth process and authorise the practice to submit the Medicare claim for your consultation.

If you have any questions about Telehealth appointments, please contact our practice team before booking.


Eligibility for a Telehealth Consult

The eligibility for Telehealth has recently changed. You must now have seen any GP from our practice in the last 12 months to be able to have a Telehealth appointment.

Exceptions to this rule are:

  • Infants under 12 months old
  • People experiencing homelessness
  • People residing COVID Lockdown Restrictions.

To book a telehealth appointment, follow the below instructions:

  • Book your appointment by phone and inform the Receptionist that you would like it to be via telehealth, or
  • Book Online - Select ‘Telehealth Appt’ or if booking over the phone, .

You will have the option to choose either a video call or standard phone call. If you choose video, you will receive an SMS with the link for the appointment.

The doctor will call you to start the appointment, so please be ready!

Your privacy is essential – so please find a quiet, private place to speak with the doctor.

After the appointment you can pick up

  • your prescriptions or
  • referrals from the clinic.

Alternatively, prescriptions can be sent to your local chemist.

And that’s it – anything further will be communicated by the doctor.


IMPORTANT INFORMATION


Dear Patients, 


Please be aware that our doctors will endeavour  to keep Telehealth appointments on schedule. However, the doctor may contact you EARLIER or LATER for your Telehealth appointment.


Delays can occur, simply due to the length of time given to in-practice patient's or unprecedented emergencies.

If you believe you require an urgent discussion or review, please book an in-person appointment.